1 - contact Matt with the following information:
1a - email Matt (matt @ freundresources.com) the screenshot below that shows the number of active students on your server. The screenshot will be pasted into the quote to show proof of the number of active students.
Subscriptions are sold based on the total number of active students on the server because sqlReports is used by all users with access to the server, and thus any reports or files from this site will be used by all users in the district. The person requesting a quote must email the screenshot of the number of active students on the Server Statistics page similar to the screenshot below:
Look in the following area for the data for the screenshot:
- For users of 12.1.2+ and 19.x - go to System > System Settings > Server Statistics and look for the Startup tab at the top of the page. The number of active students line can be found about halfway down the first section under the Startup tab. Here is a screenshot of where to look:
- For users of 12.1.1 and earlier versions - go to System > System Settings > Server Statistics and scroll to the bottom of the page (there are no separate tabs like above) and look for the PowerSchool Statistics section. The number of active students line is about halfway down in the first set of lines.
An alternate screenshot will be accepted if for some reason you can't find the information above. Please keep in mind the data in the alternate screenshot is not always accurate due to caching issues, so it's best to use the screenshot with the number of active students mentioned above, especially if you're using or plan to use sqlExports as it's sold on a per-student basis:
The alternate screenshot can be found at the bottom of the System tab for users of 12.1.2+ and 19.x, and about midway on the page for users of 12.1.1 and earlier versions.
No other screenshots are accepted.
Numbers will be checked at random and if it's found at some point in the process that an incorrect number was given, any quotes will be nullified and new ones will be issued. If the discrepancy is discovered later on, accounts and support will be suspended until payment for the actual number is received.
1b - complete the Order Information form.
The form that can be found here, and for new orders, the information is deleted if an order is not received within the timeframe of the quote. If you're renewing, you will need to complete it if the invoice information and tax exempt information at the top of your Order Information page is blank. The form collects a couple pieces of information: 1) name and email address of who to send an invoice to if an order is made, and 2) state sales tax information. State sales tax will be added to quotes if needed for USA customers unless the customer is sales tax exempt.
If you're not sales tax exempt, sales tax will be added to the quote based on the zip code of the district office, or the zip code of the billing address that will appear on the Purchase Order. In the case of a billing address being used, if the zip code given does not match the zip code on the Purchase Order and affects the amount of tax that should be collected, Freund Resources reserves the right to reject the Purchase Order and issue a new quote based on the correct zip code.
2 - Once all the information has been received from Step 1, Matt will prepare an official quote and email it to you asap or within 24 hours. There may be a delay if it's a weekend or Matt is traveling.
Please be sure your email address accepts PDF files and that email from freundresources.com is not treated as spam. All amounts listed on the quote will be in US Dollars.
3 - A Purchase Order (PO) is required.
A PO from the district or oganization is required - no sales to individuals are allowed. Any vendor documentation that is required - W9, vendor application, etc. - must be requested for prior to the PO being sent. Failure to do so will release Freund Resources from any requirement to provide such documentation.
For new orders or expired subscriptions, once a PO is accepted, the customer will have access to the parts that come with the subscription. The account holder will receive emails with login information and information on how to use the site. Expiration dates for orders will be added to the account information and available to users when they login.
An invoice will then be created and emailed to the person mentioned in Step 1b. Acceptable forms of payment are by check drawn on a US bank or payment online using either a credit card, debit card, or PayPal. Personal checks and wire transfers are not accepted.
All invoices will be Net 45. If payment is not received in full within 45 days, accounts and support associcated with the order may be suspended until full payment is received. If a customer requires a mailed copy of the invoice, please indicate that on the PO and keep in mind that Net 45 will still be enforced based on the invoice date. Order information and payment history will be available to the person on the Order Information page once they're logged into the site.
All amounts listed on the invoice will be in US Dollars and payments must be in US Dollars. Non-US customers must pay either online or from a US bank checking account. Checks from international banks will be returned and orders suspended until proper payment is received.
4 - all sales are final, no refunds will be issued. Freund Resources reserves the right to void a quote when necessary.
Frequently Asked Questions
Does the subscription start on a specific date?
No, the subscription can start at any time and will expire one year after it starts. For the first year, the start day is when a Purchase Order (PO) is received, or if no PO is used, when payment is received. For renewals, another year is added to the subscription when a PO is received, or if no PO is used, when payment is received.
Do the subscriptions automatically renew?
No - customers are not automatically billed for renewals, but rather given the choice to decide if they wish to renew. The contact person for the subscription will receive an email notifying them of the expiration a couple months ahead of time (see below).
How do I know when my site subscription expires?
After you login you should see a grey box on the login landing page with the information. You can also check the Order Information page under the Login menu and see the information there.
What happens if I don't renew?
Will I receive reminders about renewing?
Yes - you will receive an email approximately two months prior to the expiration date, and then if needed, another one approximately one month later. The emails will come from the Matt's freundresources.com email address, so please make sure email from that email address and domain are not being blocked. The date emails are sent will added to the Order Information page as well, so if you see an email was sent, but you did not receive anything, please contact Matt.
I received a reminder - how do I renew?
Please follow the steps 1a and 1b mentioned above.
Do I need to wait until something expires before renewing?
No - you can renew at any time.
How much does it cost to renew?
It depends on the the number of students. For the site subscription, see the price quide here. For the sqlExports subscription, the cost is 5 cents per active student.
Are enrollment numbers for the first year order used in following years?
No - when it's time to renew, the district must provide a screenshot of the total number of active students at the time and pricing will be based on that screenshot.
Is there a place to find information on previous orders?
Yes - click on the Order Information link under the Login menu and you'll see your order history. The information will only appear for the primary contact.
Can I let something expire and then renew it at a later date if I change my mind?
Yes - you can renew at any time and will still be eligible for renewal pricing at that time.
Can my business buy a subscription?
Only if your business operates schools, such as charter schools.
Can I buy a subscription through a reseller?
No - Freund Resources is the sole provider and if a sole source letter is needed, please let Matt know.
Can I pro-rate a subscription?
It depends on the subscription (first year vs renewal). Please contact Matt for more information.
Page last updated on January 15, 2020